Man with Van South Kensington Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van South Kensington provides man and van and related removal services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company requesting the services.

Company means the provider of man and van and removal services trading as Man with Van South Kensington.

Services means any man and van, transport, loading, unloading, packing, removal, delivery, or related services provided by the Company.

Vehicle means any van or other vehicle used by the Company in providing the Services.

Goods means the items, belongings, furniture, equipment, and any other property handled, transported, or stored by the Company in the course of providing the Services.

Booking means any request by the Client for Services that is accepted by the Company.

2. Scope of Services

The Company provides man and van and removal services including, but not limited to, local residential moves, small office relocations, single item transport, and multi-drop deliveries. Services are normally provided within South Kensington and surrounding areas, with longer-distance journeys available by agreement.

The precise scope of Services for each Booking, including locations, dates, times, number of staff, and size of Vehicle, will be as set out in the quotation or confirmation provided by the Company and accepted by the Client.

3. Booking Process

3.1 All Bookings must be made directly with the Company. The Client is responsible for providing accurate and complete information regarding collection and delivery addresses, access details, parking arrangements, the nature and quantity of Goods, and any special requirements.

3.2 The Company may provide an estimate or quotation based on the information supplied by the Client. The Company reserves the right to revise the quotation if the information provided is inaccurate, incomplete, or changes before or during the provision of Services.

3.3 A Booking is only confirmed when the Company has accepted the request for Services and, where required, the Client has paid any deposit specified by the Company. Verbal or provisional bookings that are not confirmed in accordance with this clause may be declined or rescheduled at the Companys discretion.

3.4 The Client must inform the Company as soon as reasonably practicable of any changes to the details of a Booking. The Company is not obliged to accommodate changes, and any agreed changes may result in an adjustment of the price.

4. Access, Parking and Client Responsibilities

4.1 The Client is responsible for ensuring that there is adequate access to both collection and delivery points, including sufficient space for the Vehicle to park and load or unload safely.

4.2 The Client must arrange and pay for any necessary parking permits, suspensions, or other permissions required for the Vehicle. Any parking fines or penalties incurred as a result of the Clients failure to arrange appropriate parking will be payable by the Client.

4.3 The Client must ensure that stairways, lifts, hallways, and entrances are clear and suitable for the movement of Goods. If access is restricted or unsafe, the Company may refuse to move certain items or may charge additional fees to complete the work.

4.4 The Client agrees to be present, or to appoint a representative to be present, during collection and delivery to direct the work and to check that all Goods are loaded and unloaded as required. The Company is not responsible for issues arising from the absence of the Client or a representative.

5. Packing and Preparation of Goods

5.1 Unless otherwise agreed in writing, the Client is responsible for packing, securing, and protecting the Goods in suitable containers or wrapping, and for labelling any fragile or high-value items clearly.

5.2 The Company may decline to move items that are inadequately packed, unsafe to handle, or prohibited by law. If the Company agrees to handle unpacked or poorly packed items, this is entirely at the Clients risk.

5.3 The Client must ensure that all appliances are disconnected, defrosted, emptied, and prepared for transport prior to the commencement of Services. The Company does not disconnect or reconnect appliances unless expressly agreed.

6. Payment Terms

6.1 The price for the Services will normally be quoted on an hourly rate, fixed fee, or combination of both, as specified by the Company. The basis of charging will be confirmed in the Booking confirmation or quotation.

6.2 The Company may require payment of a deposit to secure a Booking. Deposits are treated as part-payment and are non-refundable except where the Company cancels the Booking without offering a reasonable alternative.

6.3 Unless agreed otherwise, payment of the balance is due immediately upon completion of the Services on the day of the move. The Company may require payment before unloading the Goods at the destination.

6.4 The Company accepts the payment methods it specifies from time to time. The Client is responsible for ensuring that cleared funds are available. If payment is not made when due, the Company may charge reasonable interest and administrative fees and may withhold further Services.

6.5 Additional charges may apply for waiting time, extended loading or unloading, extra staff, changes to the route or destination, or any other variations to the original Booking caused by the Client or circumstances beyond the Companys control.

7. Cancellations and Amendments

7.1 The Client may cancel a Booking by giving notice to the Company. Any deposit paid may be forfeited depending on the timing of the cancellation.

7.2 If the Client cancels more than 7 days before the scheduled date of the Services, the Company may, at its discretion, refund part or all of any deposit paid, less any reasonable administrative costs.

7.3 If the Client cancels within 7 days of the scheduled date, the Company reserves the right to retain the full deposit and may charge a cancellation fee up to a reasonable proportion of the agreed price, taking into account any loss of business.

7.4 If the Client cancels on the day of the move or after the arrival of the Vehicle, the Company may charge up to the full agreed price for the Services.

7.5 The Company may cancel or postpone a Booking where it is unable to perform the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, illness, mechanical breakdown, or safety concerns. In such cases, the Company will endeavour to offer an alternative date or time and will refund any deposit if no reasonable alternative can be provided. The Company will not be liable for any consequential loss arising from such cancellation or postponement.

8. Excluded and Prohibited Items

8.1 The Company will not knowingly carry or handle any of the following without prior written agreement: hazardous materials, explosives, flammable liquids or gases, firearms, ammunition, illegal substances, perishable goods, live animals, or items which may present a health or safety risk.

8.2 The Client must not include in the Goods any items of exceptional value such as cash, jewellery, important documents, antiques, artwork, or collectibles unless this has been expressly agreed and appropriate arrangements for insurance and handling have been made.

8.3 If the Company discovers that prohibited items are included without its knowledge, it may remove, refuse to move, or dispose of such items at the Clients risk and may charge the Client for any associated costs or losses.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods is limited as set out in this clause.

9.2 The Company will not be liable for loss or damage arising from: inadequate or improper packing by the Client, normal wear and tear, inherent defects in the Goods, atmospheric or climatic conditions, fair deterioration, items moved against the Companys advice, or Goods left unattended at the Clients request.

9.3 The Company will not be liable for indirect or consequential loss including, without limitation, loss of profit, loss of use, loss of enjoyment, or any costs arising from delays, missed appointments, or failure to meet third-party deadlines.

9.4 The Companys total liability for any claim for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable limit per incident or per Booking as determined by the Companys standard insurance arrangements, unless a higher value has been agreed in writing and any additional charges for extended cover have been paid.

9.5 The Client must inspect the Goods, as far as reasonably practicable, upon completion of the Services. Any apparent loss or damage must be reported to the Company as soon as reasonably possible and in any event within a reasonable time after completion. Failure to report promptly may affect the ability to investigate and may limit or extinguish any liability.

9.6 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded.

10. Delays and Events Beyond Control

10.1 While the Company will use reasonable endeavours to adhere to agreed dates and times, all arrival and completion times are estimates. The Company is not liable for delays caused by traffic, road works, accidents, weather, or other circumstances beyond its reasonable control.

10.2 If the Services are delayed or extended due to factors outside the Companys control, including but not limited to waiting for keys, lack of access, or delays caused by third parties, the Company may charge for additional time at its standard rates.

11. Waste and Environmental Regulations

11.1 The Company is not a general waste removal service. It will not remove household rubbish or waste unless specifically agreed as part of the Booking and where the Company is lawfully permitted to do so.

11.2 The Client must not ask the Company to transport or dispose of controlled, hazardous, or regulated waste unless the Company has expressly agreed and holds any necessary licences or authorisations.

11.3 The Client remains responsible for ensuring that any items presented for disposal are lawful to dispose of and are not classified as hazardous without proper arrangements.

11.4 Where waste removal or disposal is agreed, the Company will take reasonable steps to ensure that items are disposed of through appropriate channels in accordance with applicable environmental and waste regulations. However, title and responsibility for such items transfers to the Company only to the extent required to carry out the agreed disposal service.

12. Insurance

12.1 The Company maintains insurance cover appropriate to its operations, subject to the terms, conditions, and exclusions of the relevant policy or policies.

12.2 It is the Clients responsibility to arrange any additional insurance that may be necessary to cover the full value of the Goods, especially where the Goods are of higher value than the standard limits referred to by the Company.

13. Complaints

13.1 If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible, providing full details and any supporting evidence.

13.2 The Company will investigate complaints in good faith and will endeavour to respond within a reasonable time. The Client agrees to cooperate with any investigation and to allow the Company an opportunity to remedy any justified concerns where feasible.

14. Data Protection and Privacy

14.1 The Company may collect and use personal information about the Client in order to manage Bookings, provide the Services, process payments, and handle queries or complaints.

14.2 The Company will take reasonable steps to keep personal information secure and will not sell or disclose it to third parties except where necessary to provide the Services, comply with legal obligations, or with the Clients consent.

15. Variation of Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will normally apply to that Booking, unless changes are required by law.

15.2 Any variation to these Terms and Conditions requested by the Client will only be effective if agreed in writing by an authorised representative of the Company.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or Booking confirmation issued by the Company, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any previous agreements, understandings, or representations, whether oral or written.

18.2 The Client acknowledges that in entering into this agreement it does not rely on any statement, representation, assurance, or warranty, other than as expressly set out in these Terms and Conditions.