These Terms and Conditions set out the basis on which Man With Van South Kensington provides moving, collection, delivery, and related transport services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which form the contract between the customer and the service provider. These conditions are intended to be clear, fair, and practical, while protecting both sides in relation to service scope, payment, cancellations, liability, and waste handling. Nothing in these terms affects any rights that cannot legally be excluded under UK law.

In these terms, references to “we,” “us,” or “our” mean the service provider operating the man and van South Kensington service, and references to “you” or “customer” mean the person, company, or organisation booking the service. The words “service,” “job,” and “booking” refer to any agreed transport, loading, unloading, disposal, delivery, collection, or related work. These terms should be read together with any written quotation, booking confirmation, or message exchange that confirms the agreed details of the job.

The booking process begins when you provide the information needed for an accurate quotation or estimate. This may include the pick-up and drop-off addresses, access details, floor levels, whether a lift is available, the volume and type of items, required team size, parking restrictions, timing requirements, and any special handling needs. A quotation is based on the information supplied at the time of enquiry and may change if the actual job differs materially from what was described. A booking is only confirmed once we accept the job and, where required, receive any deposit or advance payment requested.

We reserve the right to decline any booking where the service requested is unsuitable, unsafe, unlawful, beyond our capacity, or likely to cause unreasonable delay. Where a customer requests an amendment after confirmation, we will consider it in good faith, but changes are subject to availability and may affect the price, vehicle size, crew size, or timing. Any revised arrangement becomes binding only when confirmed by us in writing or by clear electronic agreement. Customers are responsible for ensuring that the booking details are complete and accurate, including the correct inventory of goods and any access restrictions.

Payments must be made in the manner and by the deadline agreed at booking. Unless otherwise stated, prices are quoted in pounds sterling and may be based on hourly rates, fixed rates, or a combination of both. Additional charges may apply for waiting time, parking, congestion-related delays, extra labour, long carries, difficult access, additional stops, ferrying items, or disposal fees. If the job takes longer or requires more resources because information supplied by the customer was incomplete or inaccurate, we may adjust the final charge accordingly. All prices are exclusive of any taxes unless expressly stated otherwise.

Payment is usually due upon completion of the service, unless an advance payment, deposit, or staged payment has been agreed. If an invoice is issued, it must be paid by the due date shown. Where immediate payment is required, we may withhold completion documents or further assistance until payment is made in full. We may accept bank transfer, card payment, cash, or other agreed methods, but no method is guaranteed unless confirmed in advance. Late payments may result in reasonable recovery action, and the customer will be liable for any lawful costs incurred in collecting overdue sums.

Cancellations and postponements should be communicated as soon as possible. If you cancel after booking confirmation, cancellation fees may apply depending on the notice given, the resources allocated, and whether the vehicle or crew has already been dispatched. Where a cancellation is made with sufficient notice, we may, at our discretion, waive or reduce charges, especially if no material loss has been suffered. If the customer is not ready at the agreed time or fails to provide access, this may be treated as a late cancellation or a failed attendance.

We may cancel or suspend a booking if circumstances beyond our reasonable control make performance impracticable, unsafe, unlawful, or commercially unreasonable. Such circumstances include severe weather, traffic disruption, road closures, vehicle breakdown, accidents, staff illness, or emergency events. In those cases, our liability is limited to refunding amounts paid for services not performed, unless the law requires otherwise. We will use reasonable efforts to rearrange the booking where appropriate, but we are not responsible for indirect losses arising from delay or cancellation.

Liability is limited to losses directly caused by our proven negligence or breach of contract. We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law. Subject to that, we are not responsible for loss of profit, loss of business, loss of opportunity, consequential loss, or any indirect damage. Customers are expected to take reasonable steps to protect valuable, fragile, sentimental, or irreplaceable items, including arranging specialist packing or insurance where appropriate.

We are not liable for damage caused by pre-existing defects, inadequate packing, unsuitable packaging, defective furniture, hidden weaknesses, normal wear and tear, or the natural movement of items during lawful transit. Where items are moved on request without adequate packing or preparation, the risk associated with their condition remains with the customer unless we have expressly agreed to a higher level of care in writing. It is the customer’s responsibility to disclose any items that are especially heavy, fragile, hazardous, valuable, or awkward to handle, as well as any access risks such as narrow stairs, low ceilings, or unstable flooring.

Any claim for loss or damage must be notified within a reasonable time after the service and, in any event, as soon as it is discovered. The customer should provide details of the affected item, the circumstances, and, where possible, photographic evidence. We may inspect the item or request that it is retained for assessment. Failure to allow reasonable inspection may affect the ability to investigate the claim. If liability is established, our remedy may be repair, replacement, or financial compensation up to the amount reasonably required to put the customer into the position they would have been in had the breach not occurred, subject to these terms and any applicable statutory limits.

Waste regulations apply to any removal, disposal, or transport of unwanted items, packaging, rubbish, or other materials. We only collect or dispose of waste where it is lawful to do so and where the customer has provided accurate information about the nature of the items. It is the customer’s responsibility to identify whether waste includes electrical items, mattresses, appliances, confidential materials, hazardous substances, paint, chemicals, batteries, sharps, or any restricted material. We may refuse to handle items that are prohibited, unsafe, or require special permits, segregation, or licensed disposal arrangements.

Where waste is removed as part of the service, the customer confirms they have the legal right to dispose of it and that the items are not stolen, fly-tipped, contaminated, or otherwise unlawful to transport. The customer agrees not to place forbidden waste into the load without prior disclosure. If we reasonably suspect that an item cannot be transported or disposed of lawfully, we may refuse collection, separate the item, or return it to the customer where practicable. Any additional costs incurred because of undisclosed waste, contamination, or the need for specialist disposal may be charged to the customer. We operate in accordance with applicable UK waste duty-of-care principles and expect customers to cooperate fully with all lawful disposal requirements.

We may also require the customer to sign a declaration confirming the nature and origin of waste items before collection or disposal. This declaration is intended to support compliance with environmental and transport obligations and does not transfer to us any responsibility for false, incomplete, or misleading information supplied by the customer. If we are prevented from completing a waste-related task because of legal restrictions, access problems, or safety concerns, the customer remains liable for any part of the service already performed and any reasonable costs already incurred.

Governing law and jurisdiction are determined by the laws of England and Wales. These terms, and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless mandatory legal rules provide otherwise. If any part of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.